Lifofane tsa Lifofane tse Hloahloa ka ho Fetisisa le Tse Mpe ka ho fetesisa tsa 2019 li senotsoe

Kajeno AirHelp e phatlalalitse sephetho sa Sekolo sa eona sa selemo le selemo sa AirHelp se lekanyang lifofane tsa lefats'e le boema-fofane. E qaliloe ka lekhetlo la pele ka 2015, AirHelp Score ke tlhaiso-leseling e felletseng e thehiloeng ho data ea lifofane le boema-fofane, ho li beha maemong a boleng ba ts'ebeletso, ts'ebetso ea nako, ts'ebetso ea likopo le lijo le mabenkele - ho hopoloa lits'ebeletso tsa sefofane le kamora ho fofa.

Ho theha maemo ana, k'hamphani ea litokelo tsa bapalami ba moeeng e sebelisitse mehloli e phahameng ea tlhaiso-leseling, ho kenyeletsoa database ea lipalo-palo tsa sefofane, e leng e 'ngoe ea tse kholo ka ho fetisisa lefats'eng, maikutlo a bareki ba mashome a likete le boiphihlelo ba eona ba ho thusa limilione tse 10 bapalami ho potoloha le lefats'e ba etsa puseletso kamora ho ferekana ha sefofane

Liphetho tsa 2019 AirHelp Score li paka lifofane tse behang bareki pele ho tsoa pele

Boema-fofane bo fuoeng litekanyetso tse phahameng ka ho fetesisa ho 2019 AirHelp Score ke Qatar Airways, e atlehileng ho tšoara maemo a eona a holimo ho tloha ka 2018 ka lebaka la ho tsitsa ts'ebetsong ea likopo le ho boloka nako hantle. Ka ho khetheha, Qatar Airways e ile ea fumana 7.8 bakeng sa ts'ebetso ea tseko le 8.4 bakeng sa ts'ebetso ea eona ea nako. Ntle le Qatar Airways, phetoho e kholo e etsahetse har'a lifofane tse ling tse hlano tse holimo; American Airlines, Aeromexico, SAS Scandinavia Airlines le Qantas li maemong a bobeli ho isa ho a bohlano, tse bonts'itseng katleho e kholo ho sebetsanang le likopo le ho boloka nako.

Le ha lifofane tse hlano tse holimo li hapile hantle libakeng tse shebaneng le bapalami joalo ka ts'ebetso ea likopo le ho boloka nako, lifofane tse 'maloa tse tlase tse fuoeng maemo a tlase, ho kenyeletsoa Ryanair, Korea Air, EasyJet le Thomas Cook Airlines, li bile lihlooho tsa litaba selemong sena mabapi le tšoaro e mpe ea bapalami. Mohlala, basebetsi ba Ryanair ba ile seteraekeng, ba baka litšitiso tse ngata, mme sefofane sa hana ho lefa matšeliso ao bapalami ba neng ba kolota. Sena se bontša hore ts'ehetso e mpe ea bapalami ha merero ea sefofane e sa tsamaee hantle e tla bonts'a maemo a tlase.

“Sekolo sa AirHelp sa 2019 se paka hore lifofane tse nang le khotsofalo e phahameng ea baeti li fana ka nako e fetang e ts'oanang. Re hloka ho hopola hore lifofane li sebetsana le mofuta o mocha oa baeti: ba rutehileng, ba tseba litlhoko tsa bona le litokelo tsa bona ka ho eketsehileng, hape ba khona ho khetha lipakeng tsa mefuta e mengata ea bajari ba moea. Ho bolela hore le tsona lifofane tse sa khoneng ho boloka nako ea tsona li le holimo li na le monyetla oa ho boloka bapalami ba hokahane le lebitso la bona ka ho fana ka ts'ebeletso e ntle ea kamora ho fofa ha merero ea bona ea maeto e sa tsamaee hantle. Boithuto ba rona bo bonts'a hore lifofane tse behang bapalami pele le ho itšoara ka ho etsa likopo tsa matšeliso tse ba kolotang kapele le ntle le bothata li etsa hore bareki ba tšepe 'maraka ona o nang le tlholisano, "ho boletse CEO oa AirHelp le mothehi-'moho le eena Henrik Zillmer.

Lintlha tsa boema-fofane ba AirHelp Score li bonts'a ntlafatso e ntse e hlokahala

Har'a boema-fofane bo sekasekiloeng ba 132, bareki ba natefetsoe ke boiphihlelo bo botle ho feta Boema-fofane ba Machaba ba Hamad, Boema-fofane ba Machaba ba Tokyo Haneda le Boema-fofane ba Machaba ba Athene, ba nkileng maemo a boema-fofane a mararo a holimo ho tloha boemong ba pele ba Sekolo sa AirHelp. Boema-fofane ba Eindhoven, Boema-fofane ba Machaba ba Kuwait le Boema-fofane ba Lisbon Portela li haelloa ke libaka tse tlase selemong sena. Boema-fofane bohle bo filoe lintlha ho latela tšebetso ea nako, boleng ba ts'ebeletso le lijo le likhetho tsa mabenkeleng.

"Ho hlakile hore indasteri ea lifofane ea lefats'e e hloka ntlafatso e kholo, ka maeto a lifofane a nang le palo e ngata haholo ea lifofane le ho hlakoloa e leng lihlooho tsa naha khoeli le khoeli, le tšoaro e mpe e sa fetoheng ea bapalami," ho boletse Zillmer. "Le hoja boholo ba lifofane tsa US le boema-fofane bo fane ka lintlha tse ntle selemong sena, ho ntse ho e-na le mosebetsi o mongata o lokelang ho etsoa kaha baeti ba fetang 90% ba US ba ntse ba sa tsebe litokelo tsa bona tsa bapalami ba lifofane."