Kaha bapalami ba ka bang limilione tse 83 ba fofang ka lifofane tsa Amerika le tsa kantle ho naha tse sebeletsang United States, ha ho makatse hore maikutlo a mabapi le ts'ebeletso ea bareki ba lifofane a fokotsehile. Ebile, phuputso e ncha e fumane hore Ma-Amerika a 56% a fofang ka sefofane likhoeling tse 12 tse fetileng a re ts'ebeletso ea bareki ba lifofane e ea fokotseha.
Ntle le moo, bapalami ba millennium ba na le menyetla e fetang ea Generation Xers le masea a bana ho tletleba ka litaba tsa ts'ebeletso ea lifofane mme ba na le monyetla o fetang oa ho fana ka tletlebo ea semmuso ka boiphihlelo ba bona ba ho fofa.
Ho ea ka phuputso eo:
• Lilemo tse Sekete li tletleba ka ho fetisisa: Ho hlahisa tletlebo ho media oa sechaba (Facebook, Twitter, Snapchat le LinkedIn) li atile haholo hara moloko ona ho feta meloko e meng, mme khaello ea karabelo kapa karabelo e sa lebelloang ke lifofane e fella feela ka ho se tsotelle ha millennial mabapi le ts'ebeletso ea bareki ba lifofane.
• Khotsofalo ea bareki e ea fokotseha: Le ha ba fetang 96% ba ba arabelitsoeng ba ne ba khotsofetse ke sefofane sa bona sa morao tjena, lipapatso tse ka bang 56% li itse li nahana hore ts'ebeletso ea bareki ba lifofane e ea fokotseha. Millennials le banna ba ikutloa matla ka ho fetisisa ka sena.
• Lifofane li ntse li bua: Hoo e ka bang 45% ea Maamerika a fofang selemong se fetileng a re ba hlahisitse tletlebo khahlano le sefofane.
• Lifofane tse ling tsa lifofane li nkuoa li le mpe ho feta tse ling: Ha ho buuoa ka litšebeletso tse itseng tsa bareki ba lifofane, ba arabelitsoeng ba ile ba re American Airlines le Southwest ke tsona tse ntle ka ho fetisisa moea Airlines e le mpe ka ho fetisisa.
• Lifofane li lebelletse ho hobe ka ho fetesisa ho lifofane tsa bajete: Mantra "o fumana seo o se lefellang" ke seo baeti ba se lumelang. Le ha ho le joalo, ba etsang liphesente tse 36% ba lilemo tse sekete ba ile ba nahana hore lifofane tsa bajete li tšoara bapalami hampe, le hore ba na le tokelo ea ho tletleba.
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- In fact, a new survey found that 56% of Americans who flew on an airplane in the past 12 months say airline customer service is declining.
- Airing a complaint on social media (Facebook, Twitter, Snapchat and LinkedIn) is more common among this generation than other generations, and the lack of response or untimely responses by airlines only fuel millennial negativity regarding airline customer service.
- Ntle le moo, bapalami ba millennium ba na le menyetla e fetang ea Generation Xers le masea a bana ho tletleba ka litaba tsa ts'ebeletso ea lifofane mme ba na le monyetla o fetang oa ho fana ka tletlebo ea semmuso ka boiphihlelo ba bona ba ho fofa.
