Goh Choon Phong ke Mohlanka e Moholo oa Phethahatso oa Singapore Airlines le Singapore Airlines Cargo. O ile a khethoa e le CEO ea boema-fofane ka la 3 Loetse 2010. Pele a khethoa, o ile a sebeletsa sehlopha sa SIA ka lilemo tse fetang 20 bakeng sa tšebetso ea lifofane Chaena le Scandinavia.
Singapore Airlines ke setho sa Star Alliance mme e tsejoa kae kapa kae lefatšeng e le e 'ngoe ea lik'hamphani tse holimo tsa lifofane.
Litšitiso tsa lifofane ka lebaka la Coronavirus li nkile lefatše mme ha lia ka tsa qoba Singapore le Singapore Airlines. kajeno CEO Goh Choon Phong o buile le bareki bohle ba SIA ka tšoarelo ena e tlohang botebong ba pelo le tebello ea bokamoso
Molaetsa oa hae o re:
Moreki ea Ratehang,
Ke tšepa hore uena le baratuoa ba hau le phela hantle linakong tsena tse sa tloaelehang.
Ke ba fokolang, haeba ba teng, ba rona ba neng ba ka nahana seoa sa lefats'e se kang sena ha linaha tse ngata li thibela maeto a machabeng ka lebaka la seoa sa vaerase. Le ha mehato ea ho ba le COVID-19 e nkuoe ponong ea bophelo bo botle ba sechaba, ba holofalitse indasteri ea lifofane mme ba re hlahisa ho Singapore Airlines ka phephetso e kholo nalaneng ea rona.
Bareki le basebeletsi ba rona ba lula ba le ka pele-pele bophelong ba rona. Molao-motheo ona o tataisitse liqeto tsa rona tse ngata likhoeling tse peli tse fetileng ha re ntse re arabela sekhahla se ntseng se eketseha sa seoa sa lefatše, hammoho le palo e ntseng e hola ea ho koaloa ha meeli e fokolitseng maeto a sefofane.
Rea tseba hore o oa re tšepa hore o tla fana ka boiphihlelo bo sireletsehileng ba ho fofa le tikoloho ea lefatše. Ke ka lebaka leo re fetotseng litšebeletso tsa rona tsa ho fofa ho fokotsa likotsi ho bareki le basebetsi ba rona ha re le moeeng mme ra eketsa mekhoa ea rona ea ho hloekisa le ho thibela likokoana-hloko lifofaneng le litsing tsa rona tsa fatše tse kang li-lounges tsa SilverKris.
Le ha re ntse re fokotsa ts'ebetso ea rona ka lebaka la ho koaloa ha meeli, re ile ra utloisisa hore bongata ba lona le baratuoa ba lona le hloka ho khutlela hae kapele kamoo ho ka khonehang. 'Me u re tšepile hore re tla khona ho etsa joalo. Ke ka lebaka leo, leha re ile ra putlama ka potlako moruong oa tšebetso, re ileng ra phehella ho fana ka litšebeletso metseng e meholo halelele kamoo re ka khonang.
Re amohetse lintlha tse ngata tse khothatsang tse tsoang ho bareki ba rona libekeng tse 'maloa tse fetileng. Kea leboha, mantsoe a hau a mofuthu a kananelo a bolela ho hoholo ho rona nakong ena e thata.
Ka nako e ts'oanang, rea tseba hape hore bongata ba lona le anngoe hampe ke ho hlakoloa hoa lifofane ka bongata. Ke kopa tšoarelo ka tieo ka sena.
Lihlopha tsa rona li amohetse mehala, melaetsa le mangolo tsoibila a e-s'o ka a e-ba teng libekeng tse 'maloa tse fetileng. Ha re ntse re matlafatsa bokhoni ba ho sebetsana le litsi tsa rona tsa lits'ebeletso tsa bareki, lits'ebetso tse 'maloa tsa setsi sa rona sa likhokahanyo le mose ho maoatle li ile tsa sitisoa ke litlamo tse behiloeng ke mmuso. Ka lebaka leo, rea tseba hore e kanna eaba re u baketse pherekano e kholo le matšoenyeho. Re ananela mamello le kutloisiso ea hau ha re ntse re etsa sohle se matleng a rona ho ts'ehetsa litlhoko tsa hau, hape re u araba kapele kamoo ho ka khonehang.
Ka lebaka la ho se ts'oanehe ha ho qhoma ha COVID-19, boleng ba karolo e sa sebelisoang ea litekete tsa hau bo tla bolokoa e le mekoloto ea sefofane ha sefofane sa hau se hlakotsoe kapa haeba u ka rata ho chechisa maeto a hau. U ka sebelisa mekoloto eo ho etsa pehelo e ncha nako efe kapa efe ho tloha joale ho fihlela ka la 31 Hlakubele 2021. Re boetse re tlohetse litefiso tsa no-show le rebooking. Ka kopo ikopanye le rona mona ha u tiisa merero ea hau e ncha ea maeto.
Ke rata hape ho arolelana hore re tla nchafatsa maemo ohle a setho sa KrisFlyer Elite le PPS Club bakeng sa likhoeli tse ling tse 12 qetellong ea selemo sa bona sa ho ba litho. Sena se sebetsa ho litho tsohle tse felang ho tloha ka Hlakubele 2020 ho fihlela ka Hlakubele 2021. Matla a PPS le Elite Gold Rewards le ona a tla atolosoa ho fihlela ka la 31 Hlakubele 2021.
Sena ke sesupo se senyenyane sa kananelo ea rona bakeng sa botšepehi le ts'ehetso ea hau, eo re e ananelang haholo ha re ntse re sebetsa ka thata ho feta seoa sena.
Bakeng sa lilemo tse fetang 70, SIA e se e behile maemo bakeng sa lihlahisoa le lits'ebeletso tsa sefofaneng indastering ea lifofane. Ho ntse ho sa hlaka hore na seoa sa Covid-19 se tla laoloa neng. Empa ha e fihla, o ka kholiseha hore re tla be re le malala-a-laotsoe ho u amohela hape ka sekepeng le ho fana ka ts'ebeletso e ikhethang eo u neng u e lebelletse ebile u e tseba.
Ho fihlela ka nako eo, ka kopo lula u bolokehile 'me u phetse hantle.
Oa hau ka hlompho,
Khao Khon Phong
CEO, Singapore Airlines
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- That is why we modified our in-flight service to reduce the risks to our customers and crew while in the air and stepped up our cleaning and disinfection procedures both in the aircraft and our ground facilities such as the SilverKris lounges.
- In view of the uncertainty amid the COVID-19 outbreak, the value of the unused portion of your tickets will be retained as flight credits when your flight has been canceled or if you would like to postpone your travel.
- That principle guided many of our decisions over the last two months as we responded to the increasingly global scale of the outbreak, as well as the growing number of border closures that have decimated air travel.
