Setšoantšo sa SITA Patlisiso ea 2022 ea Passenger IT Insights, e phatlalalitsoeng kajeno, e totobatsa tlhoko e ntseng e eketseha ea maeto a khoebo le a boikhathollo a hlahang seoa sena, le bapalami le ho feta. ho amohela mekhoa ea thekenoloji ea mohala le e sa amang ho etsa hore leeto le be bonolo le le se nang moeli kamoo ho ka khonehang.
Boithuto bona bo senola keketseho ea ts'ebeliso ea bapalami ba lisebelisoa tsa mehala bakeng sa ho tsamaisa, ho palama sefofane, le ho bokella mekotla ka Q1 2022 ha e bapisoa le Q1 2020, ha liheke tse ikemetseng li bone keketseho ea ho amoheloa bakeng sa taolo ea boitsebiso, ho palama le taolo ea moeli.
Liphetho li bonts'a ka ho hlaka ho potlaka ha digitalization ea maeto a sefofane ho tloha ha seoa sena se qala le boikemisetso ba bapalami ba ho sebelisa mahlale. Leha ho le joalo, netefatso ea bophelo bo botle ke ntlha e bohloko e liehisang li-automation tsa ho qetela.
Ka Q1 2022, leha ho bile le ts'ebeliso e 'ngoe ea mahlale nakong ena, ba fetang halofo ea bapalami ba ne ba ntse ba etsa lipatlisiso tsa bona mabapi le litlhoko tsa netefatso ea bophelo bo botle le ho fana ka litokomane ka letsoho. Patlisiso ea SITA e boetse e fumana ho amoheloa ha theknoloji ho fokotsehile mehatong ea pele ea leeto (ho kena, mokotla oa mokotla, le ho theoha ha mokotla) molemong oa ho sebetsa ka letsoho. Ho hloka bonnete ka litlhoko tsa bophelo bo botle le melao ea maeto ho ka 'na ha etsa hore baeti ba batle ho sebelisana le basebetsi ha ba qala leeto.
Phuputso e bontša hore ha theknoloji e ntse e eketseha nakong ea maeto, bapalami ba thaba haholoanyane. Hoo e ka bang 87% ya bapalami ba na le maikutlo a matle mabapi le taolo ya boitsebiso, ho nyoloha ka 11% ho tloha ka 2016; ho joalo le ho 84% ea bapalami mabapi le pokello ea mekotla (ho fihlela ho 9%). Tsena hape ke libaka tseo ho amoheloa ha thekenoloji ho matlafalitsoeng ka ho fetisisa, ho tsamaisoa ke liheke tse tsamaeang le tse ikemetseng, 'me halofo ea bapalami joale e ntse e fumana tlhaiso-leseling ea nako ea' nete pokellong ea mekotla ka nako ho fihlela ho beleha.
Ha ba botsoa ka maemo a boiketlo ka boitsebahatso ba biometric leetong lohle, bapalami ba fumane karolelano ea hoo e ka bang 7.3 ho ba 10 (ba 10 ba emetse boiketlo ka ho fetisisa), mohlomong ba bonts'a takatso ea bona ea boiketlo ba ho tsamaea ho tloha seoa sena.
David Lavorel, CEO, SITA, o itse: "Hoa thabisa ho bona tlhokahalo e hlaphoheloa esita le ho feta maemo a pele ho seoa, eseng feela bakeng sa boikhathollo empa le bakeng sa maeto a khoebo. Rea bona hore leeto la bapalami ba ho qetela ho ea qetellong le tsamaisoang ke theknoloji le ntse le phethahala, ha sechaba sa lipalangoang tsa sefofane se ntse se tsoela pele ho ntlafatsa lits'ebetso tsa sona tsa maeto le ts'ebetso ea indasteri, e potlakisoang ke seoa sena. Re boetse re bona hore bapalami ba ntse ba tsoela pele ho amohela theknoloji ea mehala le e sa thekeseleng leetong lohle, ho etsa hore maeto a bona a be bonolo le a hlokang moroallo. Ts'ebeliso ea IT ho thusa ho khanna le ho ts'ehetsa ho hlaphoheloa ha maeto a sefofane e bohlokoa kajeno, hape e bohlokoa leetong la dijithale la kamora koluoa ea hosane. ”
Ha pholiso eo e ntse e eketseha, Patlisiso ea SITA ea Passenger IT Insights e re bapalami ba ikemiselitse ho fofa ho tloha ka 2023 ho ea pele ho feta kamoo ba neng ba etsa pele ho seoa sena, ba lebelletse karolelano ea lifofane tse 2.93 ka mopalami ka selemo bakeng sa khoebo, le 3.90 bakeng sa boikhathollo. Ha u lekanya hore na u ka fofa kapa che, litšitiso tse kholo ke litheko tsa litekete, likotsi tsa bophelo bo botle le likotsi tsa tikoloho.
Bapalami ba boetse ba nahana ka ho tšoarella pele ba khetha ho fofa. Hoo e ka bang halofo ea bapalami ba tla ananela boema-fofane le lifofane tse kenyang litharollo tse ncha tsa IT ho ts'ehetsa ts'ebetso (joalo ka ho beha leihlo ts'ebetso ea tikoloho ea boema-fofane ho fokotsa mesi le ho ntlafatsa tsela ea sefofane ho fokotsa ho chesa mafura). Ka pele ho boema-fofane, morero ona o fihletse meaho ea boema-fofane e tala bakeng sa boleng ba boleng bo holimo ho tloha Q1 2020, ho fana ka maikutlo a hore mahlo ohle a ts'episong ea theknoloji ea ho ts'ehetsa phokotso ea konkreite ho litlamorao tsa tikoloho ea indasteri.
Hoo e ka bang bapalami bohle ba ne ba tla lefa ka karolelano 11% ea theko ea litekete tsa bona ho fokotsa likhase tse tsoang sefofaneng sa bona. Ha ba botsoa hore na indasteri ea lipalangoang tsa sefofane e etsa ho lekaneng hore e tšoarelle le ho feta, bapalami ba fetang halofo ba nahana hore ha ba tsebe kapa ha ba tsebe, ba fana ka maikutlo a hore ho na le sebaka sa ntlafatso ea indasteri mabapi le ho phatlalatsa matsapa le liketso tsa ts'ebetso.
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- Boithuto bona bo senola keketseho ea ts'ebeliso ea bapalami ba lisebelisoa tsa mehala bakeng sa ho tsamaisa, ho palama sefofane, le ho bokella mekotla ka Q1 2022 ha e bapisoa le Q1 2020, ha liheke tse ikemetseng li bone keketseho ea ho amoheloa bakeng sa taolo ea boitsebiso, ho palama le taolo ea moeli.
- The use of IT to help drive and sustain the recovery of air travel is vital today, and it is also critical to the post-pandemic digital journey of tomorrow.
- We are seeing that the technology-driven end-to-end passenger journey is becoming a reality, as the air transport community continues to digitalize its travel processes and industry operations, accelerated by the pandemic.
