Cebu Pacific e phatlalalitse kajeno hore e fana ka maemo ho bapalami ba eona, ka lebaka la lintlafatso tsa mmuso oa Philippines mabapi le Khokahano ea coronavirus ea COVID-19.
Ka lebaka la matšoenyeho le ho tsilatsila ha bapalami mabapi le maeto a sefofane, Cebu Pacific e tla etsa lintlafatso tse latelang ho melaoana ea eona ea ho boloka libaka:
- Bapalami ba boloketsoeng maeto a Philippines le a machabeng ho tloha ka la 10 ho isa ho la 31 Hlakubele 2020 ba ka bala lifofane tsa bona mahala. Phapang ea litefiso e ka sebetsa. Ba kanna ba bala lifofane tsa bona ka tse latelang:
- Ka ho letsetsa hotline ho + 65-315-80808 [7 am-10pm (PH local time), daily].
Etela mona bakeng sa litsi tse ling tsa puisano.
- Ka portal ea "Manage Booking" ho Webosaete ea Cebu Pacific. Khetho ena e tla fumaneha ho qala ka Hlakubele 11 (Laboraro)
- Bapalami ba fanang ka lifofane tse ncha lipakeng tsa la 10 le la 31 Hlakubele 2020 (ho sa tsotelehe letsatsi la maeto le tsela) ba ka fumana CEB Flexi mahala.
CEB Flexi e nolofalletsa baeti ho bala lifofane tsa bona makhetlo a mabeli, le ho fihlela lihora tse (2) pele ba tloha. Phapang ea litefiso e ka sebetsa. Khetha feela "add-on" ea "CEB Flexi". Ba kanna ba sebelisa CEB Flexi ho khutlisa lifofane tsa bona ka "Manage Booking" portal ho Webosaete ea Cebu Pacific.
Cebu Pacific e behile mehato ea thibelo ho sebetsana le kotsi ea tšoaetso ho tsoa ho COVID-19. Mehato ena e kenyelletsa ho felisa litšila ka botlalo ho lifofane, ka holim'a ho hloekisa khafetsa; ho fa basebetsi lisebelisoa tse sireletsang tsa basebetsi tse kang limaske tsa sefahleho, liatlana le lithibela-mafu; thibelo ea ho fetisa litulo nakong ea lifofane; le ts'ebeliso ea li-filter tsa moea tsa HEPA, tse thibelang 99.99% ea litšila le likokoana-hloko.
Tumellanong le melaoana ea mmuso, Cebu Pacific le eona e emisitse lifofane pakeng tsa Philippines le China, Hong Kong, Macau, le ho tloha qalong ea khoeli, Korea Boroa, bakeng sa litsela tse 19 kaofela. Bapalami ba anngoeng ke ho hlakoloa ha lifofane ba ka khetha ho fumana puseletso e felletseng ka ho boloka ha bona, ho bala lifofane tsa bona ntle ho tefo, kapa ho boloka litekete tsohle tsa bona ka mokotleng oa maeto, e le mekoloto ea ts'ebeliso ea nako e tlang.
Bakeng sa tlhaiso-leseling e batsi le lintlafatso, ka kopo etela https://www.cebupacificair.com/pages/travel-advisories
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- Passengers who are affected by these flight cancellations can choose to get a full refund on their booking, to rebook their flights at no additional cost, or to store the full amount of their tickets in a travel fund, as credits for future use.
- In line with the government's regulations, Cebu Pacific has also temporarily suspended flights between the Philippines and China, Hong Kong, Macau, and as of early in the month, South Korea, for a total of 19 routes.
- Given the concerns and hesitation passengers have with regards to air travel, Cebu Pacific will be making the following revisions to its booking policies.
