Heathrow o phatlalatsa likopano tse hlophiselitsoeng ho fetola boiphihlelo ba thuso

Heathrow o phatlalalitse hore lets'olo la bokooa, Helen Dolphin MBE, le molaoli ea nang le boiphihlelo oa tekano le kenyelletso, Keith Richards, ka bobeli ba khethiloe e le litulo-'moho tse ncha tsa Heathrow Access Advisory Group (HAAG). Moeletsi ea fumanehang oa maeto, Geraldine Lundy, o tla ts'ehetsa Helen le Keith mosebetsing oa motlatsi oa molulasetulo oa HAAG, a sebetsa le sehlopha se ikemetseng ho netefatsa hore phihlello le kenyelletso e lula e le sehlohlolong sa merero ea Heathrow.

Litho tsa HAAG li tla hlokomela matsete a fetang limilione tse likete tse 30 tsa lisebelisoa tse ncha, lisebelisoa le mahlale a morao-rao joalo ka mahlale a morao-rao a Navilens ao Heathrow e sebetsa le Royal National Institute of Blind People (RNIB) nyeoeng. Navilens e sebetsa ka ho sebelisa sistimi ea "mark" bespoke le algorithm e matla ea ho lemoha ho tataisa bapalami ba sa boneng boema-fofane, ho ba fa matla a ho tsamaea ba ikemetse. Liteko li lokela ho qala mathoasong a selemo.  

Helen Dolphin MBE ke lets'olo le ikemiselitseng ho ntlafatsa lipalangoang tsa batho ba nang le bokooa. Helen ea holofetseng ka boeena, o tla tlisa leruo la boiphihlelo karolong eo hape o sebetsa joalo ka setho sa lekhotla la bareki la Civil Aviation Authority (CAA). Helen o boetse o sebetsa e le setsebi se ikemetseng sa ho tsamaea, a eletsa mekhatlo ea litsebi ka mokhoa oa ho ntlafatsa phihlello. Ka 2015, o ile a fuoa MBE ke His Royal Highness Prince Charles, bakeng sa mosebetsi oa hae oa letšolo lebitsong la bakhanni ba nang le bokooa. 

Keith Richards o koetliselitsoe ho ba ramolao mme o sebelitse joalo ka setho se ikemetseng le motsamaisi ea seng molaoli makaleng a 'maloa a taolo makaleng a fapaneng. O khethehile ka taolo ea boithati, tekano le ho kenyelletsa litokelo tsa bareki mme a theha Consumer Panel ho CAA pele a sebetsa joalo ka Molulasetulo oa eona lilemo tse tšeletseng ho fihlela 2017. Keith hape hajoale ke setho sa boto ho balebeli ba bareki, Transport Focus, hammoho le Modulasetulo wa Komiti ya Boeletsi ya Dipalangwang tsa Batho ba Holofetseng (DPTAC) Lefapheng la Dipalangwang.

Geraldine o sebelitse indastering ea lifofane ka lilemo tse fetang 20, a thusa batho ba nang le bokooa ho fofa ka polokeho le ka boiketlo ka hohle kamoo ba ka khonang. Nakong ea lilemo tsa hae a sebeletsa Virgin Atlantic o ile a susumetsa boema-fofane ho hlahisa boithabiso bo fumanehang ka sefofaneng le ho koetlisa bareki ba shebaneng le basebetsi-'moho ho thusa bapalami ba nang le bokooa bo ipatileng. Ho 2019, Geraldine e ile ea ba moeletsi ea ikemetseng mme a fana ka lits'ebeletso le likeletso ho lifofane, boema-fofane, mekhatlo ea indasteri ea lifofane le batho ba nang le bokooa.

Ho matlafatsa le ho feta Sehlopha sa Heathrow sa Boikarabello le Ts'ebeletso, Sarah Charsley, le eena o khethiloe ho karolo e sa tsoa thehoa ea Hlooho ea Phetoho ea Ts'ebeletso ea Thuso mme o tla sebetsa haufi le HAAG ho fetola phano ea thuso ea boema-fofane. Sarah o sebelitse Heathrow ka lilemo tse fetang leshome mme o phethile karolo ea bohlokoa ho sebetsa le bankakarolo ba bangata ho fetola ts'ebetso ea thoto.

Ha a amohela likopano, Motsamaisi oa Likamano le Bareki ba Heathrow, Liz Hegarty o itse: “Re ikemiselitse haholo ho sebetsa le sehlopha se secha ho tsoela pele ho ntlafatsa le ho theha bokamoso ba lits'ebeletso tsa rona tsa thuso - bakeng sa bao re tsamaeang le bona kajeno, le bapalami ba tla fofa Heathrow e atolositsoeng nakong e tlang. Sehlopha se secha kaofela se na le tjantjello ea ho etsa hore Heathrow e fihlellehe 'me e kenyeletse bohle' me matla le boiphihlelo ba bona bo tla ba ba bohlokoa boema-fofane le bapalami ba rona ha Heathrow e qala nako ea eona ea ho fihla.

Ha a bua ka ho thonngwa hona, Helen Dolphin MBE, Modulasetulo-mmoho wa HAAG: “Ke thabile haholo ho khethoa hore ke be molulasetulo oa kopanelo oa HAAG. Ena ke nako e thabisang haholo ho sebetsa le Boema-fofane ba Heathrow kaha e qala lilemo tse ling tse leshome tsa matsete bakeng sa bapalami ba boema-fofane. Ke chesehela ho netefatsa hore batho ba nang le bokooa ba na le menyetla e tšoanang ea ho fofa joaloka motho e mong le e mong le ho netefatsa hore Heathrow o fana ka litšebeletso tse ntle ka ho fetisisa lefatšeng. ”

Keith Richards, Co-chair oa HAAG o ekelitse: ““ Ho beoa molulasetulo oa kopanelo oa Heathrow Access Advisory Group le Helen ke tlotla ea 'nete,' me ke lebelletse ho sebetsa le sehlopha sena se chesehang, se nang le boiphihlelo ebile se le setsebi. Ke nako e thabisang ho ba karolo ea lenaneo la phetoho le tla phephetsa boema-fofane ho ntlafatsa litšebeletso tsa lona tsa thuso, ho etsa hore maeto a lifofane a kenyeletse bohle le ho fa batho ba bangata boits'epo ba ho fofa. ” 

Geraldine Lundy, Motlatsi oa molulasetulo oa HAAG o itse: “Ke thabetse ho sebetsa le HAAG le Boema-fofane ba Heathrow ho matlafatsa ts'ebeletso le lits'ebeletso tse fuoang bapalami ba nang le bokooa. Ke na le ts'epo ea hore boema-fofane bo ikemiselitse ka botlalo ho fana ka ts'ebeletso ea maemo a lefats'e bakeng sa bohle - sehlooho se ratehang haholo pelong ea ka. Ke tla fumana ho putsa haholo ho khona ho tšehetsa Heathrow sebakeng sena. ”

Ho 2019, Heathrow o ile a qala ho nyatsa mofani oa thuso e mocha ho Terminal 5. Nyeoe ena e ntse e qalisoa pele ho tefo e felletseng ea ts'ebeletso bakeng sa ho kenngwa tšebetsong qetellong ea 2020, e ikemiselitseng ho thusa boema-fofane ho fihlela pono ea eona ea ho fuoa " hantle haholo ”boemong ba phihlello ea boema-fofane ba selemo le selemo ba CAA ka 2022. Boema-fofane bo boetse bo kentse 'lanyards' tse ikhethang tse thusitseng bapalami ba bangata ba nang le bokooa bo ipatileng ho ikutloa ba ts'ehetsoa ha ba fofa.