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Contact Center Software Market: Tlhatlhobo ea indasteri ea lefats'e, likarolo, libapali tsa bohlokoa, Bakhanni le mekhoa ho isa ho 2024

Mohala India
teratareng

Selbyville, Delaware, United States, la 4 Pulungoana 2020 (Wiredrelease) Global Market Insights, Inc -: Karolo ea Interactive Voice Response (IVR) e laola 'maraka oa software ea khokahano mme e ikarabella ho feta 15% ea karolo ea mmaraka ka 2017. Kamohelo e ntseng e phahama ea li-smartphones tsa bareki e nkile sebaka sa IVR e thehiloeng ho lentsoe ka theknoloji ea IVR ea pono. Sethala sena sa phetoho se lumella bareki ho ama menyetla ea skrineng le ho fumana likarabo tsa bona tse hlokahalang ho fapana le ho emela IVR ea setso ho bala likhetho tse sa batleheng tse sa hlokahaleng ke bareki. Software ena e bonoang ea IVR e sebetsana le mehala e ka bang 75% ea lits'ebeletso tsa bareki ka hona e fetola tšebetso ea setsi sa khokahano mme e lebisa thabong ea bareki.

Litšebeletso tse laoloang bakeng sa software ea setsi sa puisano li hola ka sekhahla se potlakileng mme ho nahanoa hore li tla hola ho CAGR e fetang 21% nakong ea ponelopele. Ka ho fana ka tsebo le boiphihlelo bo nepahetseng bo hlokehang ho etsa mahlale a mahlale a kopano a mahlonoko, bafani ba litšebeletso tse laoloang ba eketsa bokhoni ba bareki ba kahare ka ho sebelisa lisebelisoa hantle. Bafani ba litšebeletso tse laoloang ba kenya ts'ebetso ea kamehla ea lisebelisoa tsohle tsa software tse amanang le tikoloho ea setsi sa ho ikopanya, ho netefatsa hore lisebelisoa tsa puisano li sirelelitsoe le ho ntlafatsoa ka nako e nepahetseng, ho khanna tlhoko ea 'maraka oa software ea khokahano.

Fumana mohlala oa kopi ea tlaleho ena ea lipatlisiso @ https://www.decresearch.com/request-sample/detail/2972

Contact Center Software Market ho hakanngoa hore e tla feta lidolara tse limilione tse likete tse 40 ka selemo sa 2024. Tlhokahalo e ntseng e hola ea ho fihlela litlhoko tse matla tsa bareki, tsoelo-pele ea mahlale lefapheng la ho ithuta ka mochini, AI, le IoT, le kopanyo e ntseng e phahama le methati ea litaba tsa sechaba ke tsona lisosa tse kholo kholo ea lefatše ea setsi sa khokahano ea software. Tlhokahalo e ntseng e eketseha ea tharollo ea software ea setsi sa puisano e thehiloeng ke leru ka mekhahlelo e fapaneng ea indasteri ho kenyelletsa BFSI, tlhokomelo ea bophelo bo botle, IT & Telecom, maeto le kamohelo ea baeti, le mekhatlo ea mmuso le eona e na le tšusumetso e ntle 'marakeng.

The automation of contact center solutions also propel the contact center software marketing. Ts'ebetso ea othomathike e tlisa lits'ebetso tsa ho iketsetsa litšebeletso ka ho nolofalletsa sethala sa litšebeletso tsa bareki ho iketsetsa mathata a boemo bo tlase, ho lumella liakhente tsa setsi sa puisano ho tsepamisa maikutlo litšebelisanong tse rarahaneng le tsa boleng bo holimo. Sena se boetse se thusa mekhatlo ho boloka litšenyehelo le ho eketsa tlhahiso ea khoebo ka kakaretso hammoho le boiphihlelo bo eketsehileng ba bareki.

Kopano ea maeto a lefats'e ka bophara Mmaraka oa maeto oa Lefatše London o khutlile! Mme o memilwe. Ona ke monyetla oa hau oa ho hokahana le basebetsi-'moho le uena indastering, marang-rang a lithaka, ho ithuta lintlha tsa bohlokoa le ho fihlela katleho ea khoebo ka matsatsi a 3 feela! Ngolisa ho boloka sebaka sa hau kajeno! e tla etsahala ho tloha ka la 7-9 Pulungoana 2022. Ngodisa hona joale!

Moetso oa ho tsamaisa maru o lebelletsoe ho ikarabella bakeng sa 29% ea karolo ea mmaraka ka 2024. Moetso oa leru o fa litsi tsa khokahano phihlello ea liteishene tse fapaneng le mahlale a morao-rao a nang le bokhoni ba ho nyolla baemeli ho ea holimo le tlase ho latela tlhoko. E boetse e fokotsa litšenyehelo tsa ts'ehetso mme e tlosa litšenyehelo tsa ntlafatso, e netefatsa ts'ebetso e ntle ea khoebo ka kholo e potlakileng ea ROI. E fana ka ponahalo ea bofelo, e fa basebetsi le bareki ts'ebetso e felletseng ea nalane ea nalane, li-dashboard tsa nako ea nnete, le lisebelisoa tsa ts'ebetso le boleng ba taolo. Sena se fa mekhatlo leseli le hlakileng, e ba lumellang ho nka mehato e hlokahalang ho fihlela litlhoko tse fetohang tsa bareki.

Karolo ea indasteri ea maeto le kamohelo ea baeti e lebelletsoe ho hola ho CAGR e fetang 16% ho latela kemiso ea nako. Ts'ebeliso ea software ea setsi sa puisano e ntse e eketseha indastering ena kaha e fana ka litšebeletso tsa bareki ka boiketsetso ho bapalami sebakeng sa marang-rang sa k'hamphani kapa e sebetsa ka liforomo tse ling tsa puisano ho kenyeletsoa meqoqo le mecha ea litaba ea sechaba. Ho boloka puisano e sebetsang lipakeng tsa setsi sa puisano, litefiso, papatso, le mafapha a amanang le ona ho fana ka boiphihlelo bo bonolo ba bareki ha e le hantle ho matlafatsa kholo ea 'maraka oa setsi sa puisano. Ho feta moo, lik'hamphani tsa ho amohela baeti li tloha ka potlako ho tloha ho software ea setsi sa marang-rang ho ea ho litharollo tse thehiloeng marung ka lebaka la melemo e eketsehileng e amanang le tsona. Mohlala, ka Phupu 2016, k'hamphani ea machaba ea ho amohela baeti e ile ea amohela inContact's cloud interaction cloud. Tharollo ena ea leru la omnichannel e tla thusa k'hamphani ho fumana liphetho tse ntlafalitsoeng tsa khoebo.

Mmaraka oa setsi sa khokahano sa Latin America ho hakanngoa hore o tla feta lidolara tse limilione tse likete tse tharo ka nako e boletsoeng esale pele. Keketseho ea lebatooa e bakoa ke kamohelo e ntseng e phahama ea mahlale a macha ho kenyelletsa khomphutha ea leru, kananelo ea puo, li-analytics le AI tse tsamaeang le keketseho ea tlhoko ea boiphihlelo bo eketsehileng ba bareki. Lits'ebetso tse fapaneng tsa indasteri ho kenyeletsoa tlhokomelo ea bophelo bo botle, likhokahano tsa mehala ea thekiso le mabenkele li tsetela 'marakeng oa software ea Latin America ho fana ka boiphihlelo ba puisano ea omnichannel ho bareki ba eona. Kamohelo ea litsi tsa puisano tse thehiloeng marung sebakeng sena e ntse e le mothating oa ho qala ka kholo e kholo e pakiloeng haholo-holo Argentina, Brazil, Mexico, Chile le Peru. Ho amoheloa ha eona ho lebelletsoe hore e tla hola ka nako ea ponelopele, haholo-holo libakeng tsa Colombia le Costa Rica, e leng se tsamaisang kholo ea kholo ea mmaraka oa software.

Kopo ea ho ikhethela @ https://www.decresearch.com/roc/2972

Avaya, Cisco, Five9, Huawei Technologies, BT, le 8 × 8 ke ba bang ba barekisi ba hlahelletseng 'marakeng oa software ea setsi sa puisano. Libapali tse ling tse hlokomelehang li kenyelletsa Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon le Vocalcom. Ho kopanya le ho fumana thepa ke maano a maholo a amoheloang ke libapali ho fumana karolo ea tlholisano ea mmaraka. Mohlala, ka Loetse 2018, Twilio e ile ea fumana k'hamphani ea software ea setsi sa puisano Ytica e ikemiselitseng ho holisa boemo ba eona 'marakeng o ruisang haholo.

Lethathamo la Tse ka Hare (ToC) ea tlaleho:

Khaolo ea 3. Contact Center Software Market Leseli

3.1. Selelekela

3.2. Likarolo tsa indasteri

3.3. Sebaka sa indasteri, 2013-2024

3.4. Lenaneo la tlhahlobo ea tikoloho

3.4.1. Bafani ba lisebelisoa tsa software

3.4.2. Bafani ba setsi sa ho iteanya

3.4.3. Likopanyi tsa likarolo tsa setsi sa puisano

3.4.4. Barekisi

3.4.5. Basebelisi ba ho qetela

3.5. Tlhahlobo ea boqapi ba software ea ikopanye le setsi

3.6. Khokahano ea software ea setsi sa puisano

3.7. Theknoloji le boiqapelo

3.7.1. Artificial Intelligence (AI) le ho ithuta ka mochini

3.7.2. Theknoloji e thehiloeng marung

3.7.3. Lintlha tse kholo le li-analytics tse boletsoeng esale pele

3.8. Ponahalo ea taolo

3.8.1. Tekanyetso ea Setsi sa Khokahano sa Europe (ECCS)

3.8.2. Molaoana o akaretsang oa ts'ireletso ea data (GDPR)

3.8.3. Bolaoli ba Taolo ea Indasteri ea Lichelete (FINRA)

3.8.4. Tekanyetso ea Ts'ebetso ea Ts'ireletso ea Karete ea Tefo (PCI DSS)

3.8.5. Molao oa boikarabello ba inshorense ea bophelo bo botle le boikarabello (HIPAA)

3.8.6. Molao oa Khoebo oa Telemarketing (TSR)

3.8.7. Molao oa Ts'ireletso ea Lekunutu oa California Online (CalOPPA)

3.9. Matla a matla a indasteri

3.9.1. Bakhanni ba kholo

3.9.1.1. Phahame tlhokeho ea boiketsetso ba tharollo ea setsi sa puisano

3.9.1.2. Ho hlaha ha puisano ea omnichannel

3.9.1.3. Keketseho ea kamohelo ea litaba tsa sechaba ke bareki

3.9.1.4. Tsoelo-pele mekhoeng ea morao-rao ea theknoloji e kenyeletsang IoT le AI

3.9.1.5. Kamohelo e ntseng e hola ea litharollo tsa setsi sa puisano se thehiloeng marung

3.9.2. Likotsi tsa Indasteri le Liphephetso

3.9.2.1. Peeletso e phahameng ea mantlha le likhokahanyo tse rarahaneng

3.9.2.2. Ho se sebetse ho fihlela tharollo e tlase ea mohala le karolelano e ntlafalitsoeng ea karabo

3.10. Tlhahlobo ea Porter

3.10.1. Matshosetsi a batho ba batjha

3.10.2. Tšokelo ea ba nkang sebaka

3.10.3. Theko ea theko ea moreki

3.10.4. Matla a ho buisana ka mofani oa thepa

3.10.5. Khohlano ea indasteri

3.11. Tlhatlhobo ea PESTEL

3.12. Tlhahlobo ea bokhoni ba kholo

Khaolo ea 4. Tlholisano ea Palo, 2017

4.1. Selelekela

4.2. Tlhahlobo ea tlholisano ea libapali tsa bohlokoa tsa mmaraka

4.2.1. Avaya

4.2.2 Cisco

4.2.3. Tse hlano

4.2.4. Lisebelisoa tsa Huawei 

4.2.5. 8 × 8

4.3. Tlhahlobo ea tlholisano ea barekisi ba bang ba hlahelletseng

4.3.1. Fenero

4.3.2. Nixxis

4.3.3. Solgari

4.3.4. Mekhoa e holimo ea holimo

Batla Lethathamo la Tse ka Hare (ToC) la tlaleho ena ea lipatlisiso @ https://www.decresearch.com/toc/detail/contact-center-software-market

Litaba tsena li phatlalalitsoe ke k'hamphani ea Global Market Insights, Inc. Lefapha la Litaba la WiredRelease le ne le sa kenella ho thehoeng ha litaba tsena. Bakeng sa lipatlisiso tsa tšebeletso ea boralitaba, ka kopo fihlella ho rona ho [imeile e sirelelitsoe].

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