TOKYO, Japan - Japan Airlines (JAL) e phatlalalitse kajeno hore e behiloe palo ea pele bakeng sa "Botšepehi" le "Khotsofalo ea Bareki" sehlopheng sa International Airlines, ho latela liphetho tsa tlhahlobo ea bone ea JCSI iJapan Customer Satisfaction Index jsurvey bakeng sa 2015, e entsoeng ke Tšebeletso. Tlhahiso le Boqapi ba Kholiso (SPRING). Mokhahlelong oa Maeto, JALPAK, k'hamphani ea tlatsetso ea JAL, e fihletse sebaka sa pele ho "Khotsofalo ea Bareki" ka lekhetlo la pele.
Ka boitlamo ba eona ba ho tsoela pele ho hlahisa lihlahisoa tse ncha le ka liketso tsa basebetsi e mong le e mong ho ntlafatsa litšebeletso tsa bona, hammoho le ka matsapa a mafapha a fapaneng ho eketsa khotsofalo ea bareki, JAL e fumane lintlha tsa pele ho "Botšepehi" sehlopheng sa International Airlines bakeng sa tse tharo. lilemo tse latellanang, e leng e 'ngoe ea lipakane tsa tsamaiso ea k'hamphani. Ho feta moo, JAL e fihletse sebaka sa pele ho "Khotsofalo ea Bareki," sesupo se seholo sa JCSI, ka lekhetlo la pele.
Ho Morero oa Tsamaiso ea Nako e Bohareng ea JAL bakeng sa Lilemo tsa Lichelete tsa 2012-2016, lipehelo tsa botsamaisi li ile tsa beoa ho fihlela sebaka sa pele ho "Botšepehi" le "Recommendation Intetion Rate" mokhahlelong oa International Airlines (Lifofane tsa Machabeng) le Lipalangoang tsa Maemo a Matelele a Lehae (Lifofane tsa Lifofane. ) sehlopha (Lifofane tsa Malapeng) ka FY2016. Boemo ba sefofane bakeng sa FY15 bo hlahisitse boemo ba bobeli ho "Recommendation Intetion Rate" bakeng sa Lifofane tsa Machabeng ka lintlha tse ntlafetseng tse haufi le maemo a holimo, ea boraro ho "Recommendation Intetion Rate" bakeng sa Lifofane Tsa Malapeng, le ea bohlano ho "Botšepehi". Ka hona, sefofane se lula se tiile ho fihlela lipehelo tsena ka la 31 Hlakubele 2017.
Japan Airlines e kentse tšebetsong matsapa a sehlopha ka bophara a ho fana ka litšebeletso tse ntle ka ho fetisisa le ho etsa bonnete ba hore ho ba le maeto a khathollang, a khothatsang le a khotsofatsang bakeng sa moreki e mong le e mong ea sebelisang litšebeletso tsa JAL. Sefofane se tla amohela phephetso ea ho fumana sebaka sa pele sa khotsofalo ea bareki ka lifofane tsa machaba le tsa lehae.
Index International Airlines
(Lifofane tsa Machabeng) Lipalangoang tsa Maemo a Matelele tsa Lehae (Lifofane)
(Lifofane tsa ka Lapeng)
boemong
(maemo a selemo se fetileng ka masakaneng) Boemo ba lintlha
(maemo a selemo se fetileng ka masakaneng) Lintlha
Botšepehi (pheta sepheo sa sepheo) 1st (1st) 70.5 5th (3rd) 65.1
Keletso ea Maikemisetso Rate 2nd*1 (1st) 69.3 3rd (3rd) 65.4
Khotsofalo ea Bareki 1st (2nd) 75.1 5th (4th*2) 71.5
* Reiti e 1 e ts'oanang le ea Singapore Airlines e sebakeng sa bobeli
*2 Sekhahla se ts'oanang le sa AIR DO sebakeng sa 4
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- Through its commitment to continuously introducing new products and by the actions of each and every staff to enhance its services, as well as through the cross-department initiatives to increase customer satisfaction, JAL scored first in “Loyalty”.
- The airline will embrace the challenge of achieving the first place in customer satisfaction on both international and domestic flights.
- In the Travel category, JALPAK, a JAL subsidiary company, achieved the first place in “Customer Satisfaction”.
