Lehlabuleng lena ho bone baeti ba tlohetsoe ba le tsietsing boema-fofane lefats'eng ka bophara ka lebaka la ho senyeha ha lifofane. Phuputsong e laetsoeng ke AirHelp, baeti ba 75% ba Amerika ba netefalitse hore ba ikutloa ba sa tsebe letho ka lifofane mabapi le litokelo tsa bona.
E matlafatsa boiteko ba eona ba ho thusa bapalami ba lifofane ho pota lefatše, AirHelp kajeno e qala Khoeli ea Tlhokomeliso ea Litokelo tsa Bapalami. Ka ts'ebetso ena, AirHelp e theha sethala bakeng sa baeti lefatšeng ka bophara ho hokahana le litsebi tse khethiloeng tsa lefats'e le babuelli ba bareki ho fa baeti leseli le eketsehileng mabapi le litokelo tsa bona.
Haeba ho na le letho leo lehlabula lena la maeto le moferefere le bontšitseng, ke hore bapalami ba tla lula ba fumana ho le molemo ho ithuta ka litokelo tsa bona e le hore ba ka itšireletsa maetong a tlang. AirHelp e bula metjha ea eona ea litaba tsa kahisano ho etela litsebi le babuelli ba litokelo tsa baeti ho tsoa likhutlong tsohle tsa lefats'e ho hasanya tsebo le boiphihlelo ba bona ho matlafatsa baeti lefatšeng ka bophara ho sebelisa litokelo tsa bona. Baeti ba tla ba le monyetla oa ho hokahana le litsebi tsena ka AirHelp ho ithuta hore na ke mehato efe eo ba ka e nkang ha merero ea bona ea maeto e sa tsamaee hantle, ekaba ke ka lebaka la ho fofa ha bona ho liehile kapa ho hlakotsoe, kapa haeba ba haneloa ho palama.
Selemo se seng le se seng, bapalami ba ka bang limilione tse 13 ba tlohella lidolara tse fetang limilione tse likete tse 6 matsohong a lifofane lefatšeng ka bophara. Lenaneong la US, baeti ba ka tlase ho 25% ba neng ba le ka sefofaneng se ferekaneng ba hlile ba kenya kopo, mme batsamai ba tsoang linaheng tse ling le bona ba siea matšeliso a sa batloe. Joalokaha ho hlakisitsoe ke phuputso ea AirHelp, sena se bontša ka ho hlaka hore ho kengoa tšebetsong ha molaoana oa EC 261, o koahelang batsamai ba US maemong a mang, ha hoa atoloha ka ho lekana.
“Ho hlakile hore bapalami ba lifofane ba ntse ba ikutloa ba se na matla khahlanong le lifofane, 'me ba bangata ba fetoa ke matšeliso ao ba a kolotang ka hore ba se ke ba kenya kopo. Mme haeba lifofane li ke ke tsa bapala karolo ea tsona ho tsebisa le ho ruta bapalami ba tsona, re tla ", ho bolela Henrik Zillmer, CEO oa AirHelp. O tsoela pele: “Ha ho thakholoa Khoeli ea Tlhokomeliso ea Litokelo tsa Bapalami re ts'epa ho sutumetsa enfelopo eo maitekong a rona a ho tsebisa baeti lefatšeng ka bophara ka litokelo tsa bona. Ho na le boleng ba bohlokoa molaong oa EU EC 261 o sirelletsang litokelo tsa baeti. Naheng ea Amerika, ho tloha ka Pherekhong ho fihlela ka Phuptjane 2018, bapalami ba 415,800 ba kolota $ 292 milione ea matšeliso ho tsoa ho lifofane, e leng chelete e ka bang 60% ho feta nako e tšoanang ho 2017. Letšolo lena ke karolo ea mosebetsi oa rona o sa khathaleng oa ho thusa baeti ho fumana matšeliso ao ke ea bona ka nepo mme ba ba tšehetsa tseleng eohle. ”
Christopher Elliott, 'muelli oa bareki le' muelli oa litaba tsa maeto, oa eketsa, "Leha baeti bohle ba lifofane - ho kenyeletsoa bapalami ba Amerika - ba sirelelitsoe ke melaoana ea machabeng e kang EC 261 le Tumellano ea Montreal, taba e bohloko ke hore ho na le ho hongata ho ka etsoang ho ba thusa. US e hole haholo le linaha tse ling mabapi le ho sireletsa baeti. Melao ea hajoale ha ea lekana mme tsamaisong ea hajoale, melao e fokolang ea libuka ha e qobelloe ka mokhoa o lekaneng. ”
Charles Leocha, Mopresidente le Mothehi-Mothehi oa Bahahlauli United, le eena o eketsa "AirHelp ke mpho ho bareki ba fumanang ho le thata ho tsamaea ka boemo ba matšeliso. Europe e fana ka sethala se le seng se thusang bareki ba lemetseng. Mme, USA e etsa le ho feta. AirHelp e ruta baeti ka litokelo tse sa fumaneheng kahare ho USA leha ho le joalo hore batsamai ba US ba ka natefeloa ke ho etela kapa ho feta Europe. Baeti United ba ntse ba sebetsa le DOT naheng ea Amerika ho hlakisa litokelo tsa bapalami, leha ho le joalo, puseletso e tlamang ea lifofane tse liehang ho fihla ke mohopolo o tsoang kantle ho baeti ba US. Ho bona litokelo tsena tsa bapalami Europe li tla tsebisa baeti ba Maamerika hore sistimi ena e ntse e ka sebetsa ka ts'ireletso e matla ea bareki mme e tla lumella bapalami ba US hore ba tsamaee habonolo ts'ebetsong ea EU bakeng sa matšeliso. ”
Ho senyeha ha lifofane: Tsena ke litokelo tsa bapalami
Bakeng sa lifofane tse liehang kapa tse sa hlakoloang, le maemong a ho hana ho palama, bapalami ba ka ba le tokelo ea ho fumana matšeliso a lichelete a fihlang ho $ 700 motho ka mong maemong a mang. Maemo a sena a bolela hore boema-fofane ba ho tloha bo tlameha ho ba kahare ho EU, kapa mokalli oa sefofane o tlameha ho lula EU le ho lula EU. Ho feta moo, lebaka la ho lieha ho fofa le tlameha ho bakoa ke sefofane. Matšeliso a ka kopuoa nakong ea lilemo tse tharo tsa sefofane se senyehileng.
Maemo a nkoang e le 'maemo a sa tloaelehang' joalo ka lifefo kapa maemo a tšohanyetso a bongaka a lokolla sefofane se sebetsang ho tlamo ea ho lefa bapalami. Ka mantsoe a mang, 'maemo a sa tloaelehang' ha a tšoanelehe bakeng sa matšeliso a sefofane.
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- Maemo a sena a hlakisa hore boema-fofane ba ho tloha bo tlameha ho ba ka har'a EU, kapa mopalami oa lifofane o tlameha ho ba EU le ho lula EU.
- Travelers will have the opportunity to connect with these experts through AirHelp to learn which steps to take when their travel plans go wrong, whether it is due to their flight being delayed or canceled, or if they are denied boarding.
- Seeing these passenger rights in action in Europe will let American travelers know that the system can still operate with strong consumer protections and will allow US passengers to easily navigate the EU process for compensation.
