Bapalami ba tšeletseng ba nang le bokooa ba ile ba siuoa ba palame sefofane boema-fofane ba Manchester ka hora le halofo ba emetse hore thuso e fihle hore ba theohe. OmniServ ke k'hamphani e ncha e khethehileng ea thuso e sebeletsang boema-fofane bona bakeng sa ba nang le mathata a ho tsamaea.

Sefofane sa Jet2 sa 766 (la 3 Phuptjane) se ile sa fihla ka 4:00 bosiu ho tloha Madeira, empa OmniServ ha a ka a fihla ho fihlela ka hora ea bohlano thapama ho tla fana ka thuso. Hobane basebetsi ba likamoreng ba ne ba tlameha ho lula le bapalami ba 5 ho fihlela ba khona ho theoha sefofaneng, sefofane se neng se reriloe kamora sena se ile sa lieha, hobane bapalami ba sefofaneng se latelang ba ne ba sa khone ho palama.

Ho ea ka Emma Giddings ea neng a tsamaea le molekane oa hae le morali ea holofetseng, hammoho le maqheku a 5 le ona a neng a kopile thuso e khethehileng, puisano lipakeng tsa mokhanni oa koloi le OmniServ "e ne e le mpe". Mofumahali Giddings o itse, "Ke tenehile haholo ke tieho le kamoo re ts'oeroeng ka teng."

Qalong, ke batho ba 2 feela ho ba tšeletseng ba ileng ba isoa koloing. Batho ba setseng ba ile ba nkuoa empa ba siuoa sebakeng se nang le lifti moo mosebeletsi a ileng a ba fumana mme a ba isa taolo ea passport.

'Muelli oa OmniServ o itse, "Re kopile tšoarelo ho moreki mme re ntse re lekola maemo ka mafolofolo ho ntlafatsa lits'ebetso le ts'ebeletso ea rona."

'Muelli oa Boema-fofane ba Manchester o itse, "Hajoale re ntse re batlisisa hantle se etsahetseng boemong bona ka potlako, ka sefofane le mofani oa rona oa thuso e khethehileng, OmniServ."

SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:

Because the cabin crew had to stay with the 6 passengers until they were able to get off the aircraft, the flight scheduled after this one was delayed, because those passengers on the next flight could not be boarded.
A Manchester Airport spokesman said, “We are currently investigating exactly what happened in this situation as a matter of urgency, with both the airline and our new special assistance provider, OmniServ.
According to Emma Giddings who was traveling with her partner and disabled daughter, along with 5 elderly people who had also requested special assistance, the communication between the driver of the vehicle and OmniServ was “terrible.