Southwest Airlines, Alaska Airlines, le JetBlue Airlines li fana ka phihlelo e ntle ka ho fetisisa ea bareki indastering ea lifofane, ho latela Temkin Experience Ratings ea 2016, boemo ba selemo le selemo ba phihlelo ea bareki ba lik'hamphani bo ipapisitseng le phuputso ea bareki ba 10,000 ba US.
Southwest Airlines e nkile boemo bo holimo ho tse robong litekanyetsong tsa selemo sena, e fumane lintlha tsa 75% mme e fihlile sebakeng sa bo52 ho tsoa ho likhamphani tse 294 ho tsoa liindastering tse 20. Alaska Airlines le JetBlue Airlines li hokahane sebakeng sa bobeli, e 'ngoe le e 'ngoe e na le lintlha tsa 62% le boemo ba kakaretso ba 135.
Boroa-Bophirima e fumane lintlha tse phahameng ka ho fetisisa selemo se seng le se seng ho tloha ha Likarolo li qala ka 2011, ntle le 2015 ha JetBlue e thunya karolo ea 15 lekholong ho nka pele. Leha ho le joalo, selemong sena, lintlha tsa JetBlue li theohile boholo ho tse ling tsa lifofane tse robong tse hlahlobiloeng, tsa theola liperesente tse 13 ho tloha ka 2015.
Ka lehlakoreng le leng la maemo, Spirit Airlines e fumane lintlha tse tlase ka ho fetisisa indastering ka lintlha tse 40%, e leng se ileng sa e beha sebakeng sa 284 ka kakaretso. US Airways e ne e le eona feela sefofane se seng se fumaneng boemo bo "futsana haholo" (ka tlase ho 50%).
Ka kakaretso, indasteri ea lifofane e entse kakaretso ea 56% ho Litekanyetso tsa Boiphihlelo ba Temkin tsa 2016 mme e hokahane sebakeng sa 12 ho tse 20. Kakaretso ea litekanyetso tsa indasteri e theohile ka liphesente tse supileng pakeng tsa 2015 le 2016, e theoha ho tloha ho 63% ho ea ho 56%.
Bruce Temkin, molekane ea laolang oa Temkin Group o re: “Re le lebohela South-West bakeng sa katleho ea eona e tsoelang pele ho theosa le lilemo.
Tse ling tsa lintho tse fumanoeng ke indasteri ea lifofane ke tsena:
Lintlha tsa lik'hamphani tsohle tsa lifofane ho Temkin Experience Ratings tsa 2016 li tjena:
Southwest Airlines (67%), Alaska Airlines (62%), Lifofane tsa JetBlue (62%), Delta Airlines (59%), moroetsana America (55%), American Airlines (52%), United Airlines (51%), US Airways (48%), le Spirit Airlines (40%).
Ha ho na sefofane se ntlafalitseng lintlha tsa sona lipakeng tsa 2015 le 2016.
JetBlue Airlines (lintlha tse 13) le Delta Airlines (-10 lintlha) li theohile ka liperesente tse ngata lipakeng tsa 2015 le 2016.
Hona joale selemong sa eona sa botšelela sa khatiso, Temkin Experience Ratings ea 2016 ke tekanyo e felletseng ea boiphihlelo ba bareki indastering, e lekola lik'hamphani tse 294 ho pholletsa le liindasteri tse 20: lik'hamphani tsa lifofane, baetsi ba lisebelisoa, barekisi ba likoloi, libanka, mekhatlo e hirisang likoloi, baetsi ba likhomphutha, mekoloto. ba fanang ka likarete, lijo tse potlakileng, merero ea bophelo bo botle, liketane tsa lihotele, bajari ba inshorense, bafani ba litšebeletso tsa Marang-rang, lifeme tsa matsete, lits'ebeletso tsa phano ea liphutheloana, barekisi, lifeme tsa software, lisuphamakete, bafani ba litšebeletso tsa TV, lits'ebeletso, le li-wireless carriers.
Ho hlahisa lintlha tsena, Temkin Group e ile ea kopa bareki ba 10,000 ba US ho lekola liphihlelo tsa bona tsa morao-rao le k'hamphani ka likarolo tse tharo: katleho (na u ka etsa seo u batlang ho se etsa?), boiteko (ho bonolo hakae ho sebetsa le k'hamphani?), le maikutlo (o ikutloa joang ka litšebelisano?). Sehlopha sa Temkin se ile sa etsa karolelano ea lintlha tsena tse tharo ho hlahisa Temkin Experience Rating ea k'hamphani ka 'ngoe.
Litekanyong tsena, lintlha tsa 70% kapa ho feta li nkuoa li le "ntle," 'me lintlha tsa 80% kapa ho feta li nkuoa e le "tse ntle haholo." Selemong sena sa Temkin Experience Ratings, 20% ea lik'hamphani li fumane lintlha tse "ntle" kapa "tse ipabolang", ha 44% e fumane lintlha tse "futsana" kapa "tse futsanehileng haholo".
SEO U LOKELANG HO SE NKA HO SEHLOOHO ENA:
- At the other end of the spectrum, Spirit Airlines received the lowest score in the industry with a rating of 40%, which put it in 284th place overall.
- Southwest Airlines, Alaska Airlines, and JetBlue Airlines deliver the best customer experience in the airline industry, according to the 2016 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.
- Southwest Airlines took the top spot out of nine airlines in this year’s ratings, earning a score of 75% and coming in 52nd place overall out of 294 companies across 20 industries.
